Refund policy

Returns

What’s your return policy?

Because all are products are custom made for you we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@stemsemiosis.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@stemsemiosis.com with photos of wrong or damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at support@stemsemiosis.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.